We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at sales@premiumgard.com or contact your sales rep. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@premiumgard.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special cuts, precut patterns or tools. .
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus 20% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Custom-Made Products Return & Refund Policy
Custom Products Return & Refund Policy
All custom-made products are manufactured specifically for your order and are non-returnable and non-refundable once production has begun.
Returns or refunds are only accepted if:
- The wrong product was shipped.
- The product has a manufacturing defect.
- The product does not match the approved specifications.
Customers must report any issues within 7 days of delivery with photos for review.
Once artwork or specifications are approved, Premium Gard is not responsible for customer-approved errors, including spelling, colors, layout, or logo placement.
At our discretion, approved claims may be resolved with a replacement, reprint, store credit, or partial/full refund.